Estimated amounts of actual expenses incurred by the Tour Operator upon cancellation of applications

You can cancel a booked and confirmed application at any time, subject to payment of the actual expenses incurred by us related to the fulfillment of obligations under the canceled application. Based on preliminary calculations made taking into account the obligations under contracts concluded by the Tour Operator with Service Providers, below is the approximate amount of our expenses that you must compensate us if you refuse the application. The approximate amount of expenses is indicated from the cost of the application to be paid to the Tour Operator.

Türkiye

Deadline for canceling a booked Application before the start of the trip	Estimated tour operator expenses when fulfilling obligations under applications, whose reservation has been confirmed
More than 30 days	0%
From 29 to 15 days	15%
From 14 to 7 days	25%
From 6 to 3 days	50%
From 2 to 1 day	90%
On the day of departure / after the date of departure	100%
Arrival dates for the New Year 12.22-15.01	100%
Lujo Edition (Forest Room; Forest Suite; Laguna Duplex Family Suite; Villas)
After confirmation	15%
30 days before arrival	100%

 

 

THAILAND

Deadline for canceling a booked Application before the start of the trip	Estimated cost tour operator in fulfilling obligations under applications, whose reservation has been confirmed
More than 30 days	0%
From 29 to 15 days	25%
From 15 to 7 days	40%
From 7 to 4 days	50%
In less than 3 days	90%
Arrival dates for the New Year 12.22-15.01	100%

Important information for Thailand:

The amount of actually incurred expenses from the hotel for the cancellation of confirmed applications for arrival dates in the period from 01/15/2024 to 02/28/2024 (holidays in Thailand) can reach 100%, regardless of how long before the start of the trip the cancellation was made.

Important information. Thailand on Aeroflot blocks

• Tickets are issued 14 days before flight departure

• Correct full name and passport details of tourists must be entered into applications no later than 15 days before departure

• Changing data after issuing a ticket is possible with a fine of 100 euros per ticket, but no later than 24 hours before flight departure
• Ticket cancellations are subject to a 100% penalty after checkout

 

UAE

Deadline for canceling a booked Application before the start of the trip	Estimated tour operator expenses when fulfilling obligations under applications, whose reservation has been confirmed
More than 30 days	0%
From 29 to 21 days	25%
From 20 to 15 days	50%
From 14 to 11 days	75%
From 10 days or less	90%
Arrival dates for the New Year 12.22-15.01	100%

 

MALDIVES

Deadline for canceling a booked Application before the start of the trip	The approximate amount of expenses of the tour operator in fulfilling obligations under applications whose booking has been confirmed
60 days or more	0%
From 59 to 29 days	individually
from 30 days or less	100%
dates of arrivals on New Year's Eve from 22.12-15.01	100%
Making changes to the application	No extra charges*

• if changes in the application do not change the cost of services

Important information. Maldives on Aeroflot blocks

• Tickets are issued 14 days before flight departure

• Correct full name and passport details of tourists must be entered into applications no later than 15 days before departure

• Changing data after issuing a ticket is possible with a fine of 100 euros per ticket, but no later than 24 hours before flight departure
• Аннуляция билетов осуществляется со штрафом 100% после выписки

Cancellation TICKET ONLY

• Air tickets are non-refundable;
• Complete replacement of passenger data is possible free of charge, no later than 24 hours before flight departure;
• change of departure dates - on request.

All indicated costs are valid provided that at the time of cancellation of the application the flight program for the tour dates is current.

Replacing all tourists can be considered a new application. In this case, the receiving party has the right to remove confirmation from the application.

You can independently, up to two days before the start of the tour, correct errors in the application in passport data and spelling of last and first names of tourists in the agent’s personal account (relevant only for charter flights).